Information regarding COVID-19 (Coronavirus).

As of 30 March 2020 telehealth and videoconferencing sessions are available for all patients and therapists to use for the next 6 months

As of the 13th of March 2020, we have been able to utilise the new COVID-19 telehealth Medicare items for vulnerable/isolated patients where at least one of the following apply:

(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or

(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or

(c) the person is considered more susceptible to the COVID-19 virus being a person who is: 

(i) at least 70 years old; or

(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

(iii) is pregnant; or

(iv) is a parent of a child under 12 months; or

(v) is already under treatment for chronic health conditions or is immune compromised; or 

(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection. 

This is in conjunction with our current 1.5m social distancing for home visitation and hand washing for non-isolated patients.

We have also been asking new and existing patients if they have travelled overseas in the past 14 days and/or have fever or respiratory symptoms and providing therapy to them accordingly.

If our allied health providers with appropriate mental health training fall into isolation for possible COVID-19 infection, they will also be able to continue to provide mental health services to their patients during the period of their isolation. 

We understand this is a developing situation and are committed to work for the well-being of your patients and welcome any new patients that require our services in these difficult times. All of our services will continue to be bulk billed.

If you have any questions please contact us on 1300 214 417 or email us at